Privacy Policy

At Titicacaways we value and respect your privacy. This policy describes how we collect, use, and protect your personal information when you use our website or hire our services.

1. Information We Collect

We may collect the following types of information:

1.1. Identification information

• Full name
• Passport or ID number
• Date of birth
• Nationality
• Gender

1.2. Contact information

• Email address
• Phone number (including WhatsApp)
• Hotel or accommodation address
• City and country of origin

1.3. Booking information

• Requested travel dates
• Tours or services contracted
• Dietary preferences or restrictions
• Medical conditions relevant to the activity

2. Use of Information

The collected information is used for the following purposes:

• Process reservations: Manage and confirm your tour requests
• Communication: Send confirmations, reminders, and relevant information about your activity
• Personalization: Adapt our services to your preferences and needs
• Service improvement: Analyze trends to optimize our experiences
• Security: Verify identity and prevent fraudulent activities
• Legal compliance: Issue payment receipts and comply with tax obligations

Important: Your information will never be sold, rented, or shared with third parties for commercial purposes without your express consent.

3. Data Protection

We implement security measures to protect your information:

• SSL Encryption: All transactions and sensitive data are transmitted through secure connections
• Restricted Access: Only authorized personnel can access customer information
• Secure Backup: Information is stored on protected servers with periodic backups
• Constant Updates: We keep our systems updated to prevent vulnerabilities

4. Use of Cookies

Our website uses cookies to improve your browsing experience. These allow us to:

• Remember your preferences and settings
• Understand how you interact with our site
• Improve page speed and performance
• Personalize content according to your interests

You can configure your browser to reject all cookies, although some site features may not function properly.

5. Your Rights

Under current legislation, you have the right to:

• Access: Know what personal data we have about you
• Rectification: Request correction of inaccurate or incomplete information
• Cancellation: Request deletion of your data when it is no longer necessary
• Opposition: Object to the processing of your data for specific purposes
• Portability: Request a copy of your data in a structured format

To exercise these rights, send an email to titicacaways@gmail.com. We will respond within 15 business days.

6. Third-Party Links

Our website may contain links to other sites of interest. Once you click on these links and leave our page, please note that we do not have control over the other website. Therefore, we cannot be responsible for the protection and privacy of information you provide while visiting such sites.

7. Changes to This Policy

Titicacaways reserves the right to update this privacy policy at any time. Any changes will be posted on this page and, if significant, we will notify you by email.

We recommend reviewing this page periodically to ensure you are comfortable with the changes. Continued use of our services after any modification constitutes acceptance of the updated policy.

8. Privacy Contact

If you have questions about this privacy policy or wish to exercise your rights, contact us:

• Email: titicacaways@gmail.com
• Phone / WhatsApp: +51 931 332 576
• Address: Isla Los Uros, Puno - Peru